Travelers must comply with the travel and safety regulations issued by their respective source and destination states.
General travel policiesAbout Hopzy
Hopzy Solutions Pvt Ltd ("Hopzy") is an online platform that enables customers to book bus tickets from a wide network of operators across India.
Hopzy does not own or operate any bus services.
Hopzy’s Role
Hopzy acts as an intermediary between customers and bus operators. Responsibilities include issuing a valid ticket accepted by the chosen operator, and assisting with refunds and customer support as per operator policies.
What Hopzy Is Not Responsible For
Delays, cancellations, route changes, or any service-related issues caused by the bus operator.
Behaviour or actions of the operator or their staff.
Loss, theft, or damage to passenger luggage.
Any operator-initiated changes such as altered boarding points or the use of pick-up vehicles.
Travel & Boarding Requirements
Passengers must carry a valid government-issued photo ID along with a printed or digital ticket.
Timings mentioned on the ticket are tentative; however, buses will not depart before the scheduled time.
Seat / Vehicle Changes
If the operator changes the vehicle type for operational reasons, Hopzy will refund the fare difference (if applicable), provided the customer reports the issue within 24 hours of travel.
Operators may modify boarding points or use pick-up vehicles at their discretion; Hopzy is not responsible for such arrangements.
Bus Amenities
All amenities shown on the Hopzy platform are provided and maintained by the bus operator.
Booking Confirmation
A booking is considered confirmed if it appears under the customer’s account on www.hopzy.in, even if email or SMS notifications fail.
Delays or failures in email/SMS delivery due to technical issues or incorrect contact details do not affect the validity of the booking.
Grievances & Support
Travel-related concerns should be reported within 7 days from the date of travel.
Helpline: +91 82916 46157
Email: support@hopzy.in
Cancellation Policy
Ticket cancellation is not allowed after the scheduled departure time.
Refunds, if applicable, will strictly follow the operator’s cancellation and refund rules.
Disclaimer
Hopzy functions solely as a booking facilitator and is not responsible for operating any bus services.
Acceptance
By booking through Hopzy, the customer agrees to these Terms & Conditions and the respective operator’s policies.