General Travel Policies
Travelers must comply with the travel and safety regulations issued by their respective source and destination states.
Child Passenger Policy
- Kids under 5 travel free (on adult’s lap).
- Age 5+ requires a valid ticket.
- For comfort & safety, we recommend booking a separate seat for young children.
Luggage Policy
- 2 standard bags allowed free (operator policies may vary).
- Extra/oversized items may incur fees.
- Special items (e.g., bikes, instruments) must be declared in advance.
- Hopzy is not responsible for lost or damaged luggage.
Pets Policy
- No pets allowed, including in carriers.
- Thank you for your understanding.
Alcohol Policy
- No alcohol onboard—carrying or consumption.
- Intoxicated passengers may be denied boarding or deboarded without any refund.
Punctuality
- Arrive 15 mins early.
- Buses won’t wait beyond 5 mins at boarding points.
- No refunds for missed departures.
Booking & ID
- Show valid ticket & government ID to board.
- Tickets are non-transferable. Passenger name must match ID.
Right to Refuse Service
- Hopzy may deny service to anyone violating policies or affecting others’ safety or comfort.
Cancellations & Refunds
- Follow operator-specific policies.
- No refund for no-shows/late arrivals.
- Eligible refunds processed in 4–5 working days.
- Group booking cancellation subject to operator terms.
Passenger Conduct
- Respect staff and fellow passengers.
- Misbehavior may lead to removal without refund.
- Serious issues may be reported to authorities.
Onboard Etiquette
- Use headphones for media.
- Keep calls short and voices low, especially at night.
- Let’s keep it peaceful!
Prohibited Items
- Not allowed onboard: Flammable/explosive items, Illegal substances, Weapons & Unsealed food with strong odors.
- No food consumption/carrying inside the bus.
- Violators may face action by the operator.
Safety First
- Follow crew instructions at all times.
- Don’t tamper with emergency exits or equipment.
- In emergencies, stay calm and cooperate.
Service Disruptions
- Delays may occur due to traffic/weather.
- We’ll inform you via SMS/email.
- Hopzy isn’t liable for indirect losses due to delays.